To be added in the T&C of the TPAPs under UPI
What is NPCI?
NPCI is an authorized payment system operator by RBI. NPCI owns and operates UPI payment
system.
What is PSP bank?
PSP is the banking company authorized to act as a Payment Service Provider (PSP) under the UPI
framework. PSP engages the TPAP to provide UPI services to the end-user customers.
What is TPAPs?
Third Party Application Provider (TPAP) is an entity that provides the UPI compliant app(s) to
the end-user customers to facilitate UPI based payment transactions.
What is Customer’s Bank?
The Bank where the end-user customer maintains his/her account that has been linked for the
purpose of debiting/crediting the payment transactions made through UPI.
Who is End User Customer?
The end-user customer is the individual who uses UPI payment facility to send and receive
payments.
We hereby confirm that:
1. We OMEGAON INTERNET PVT LTD is a TPAP authorized by NPCI to facilitate
payments through PSP Bank(s) namely YES BANK. We are a service provider and we
participate in UPI through the PSP Bank.
2. We are bound by the tripartite agreement entered with the sponsor PSP Bank YES BANK
and NPCI. We are responsible for facilitating grievances / complaints resolution of the
customers on-boarded on our UPI application.
3. We shall be the first point of contact for all UPI related grievances/complaints for
customers on-boarded by us. In case the complaint/grievance remains unresolved, the next
level for escalation will be the PSP Bank, followed by the bank (where you maintain the
account) and NPCI in the same order. After exercising these options you can approach the
Banking Ombudsman and / or the Ombudsman for Digital Complaints, as the case may be.
